Ottawa, Ontario - Today, the Canada Border Services Agency (CBSA) provided an update on its ability to process Access to Information and Privacy (ATIP) requests electronically, after information stored on 40 CBSA servers was made inaccessible during infrastructure maintenance performed by Shared Services Canada (SSC) on February 8, 2024.
Since the previous update on February 21, 2024, SSC and CBSA have been working together and engaging with experts across the government and private sector vendors of the affected systems to understand the issue, the impacts and to work on solutions.
The CBSA has returned to full capacity of processing between 1,000 and 1,200 requests per week and will continue to bolster its capacity to process requests impacted by the situation. Individuals can continue to make new ATIP requests through the online portal.
When the information became inaccessible on February 8, 2024, there were approximately 16,000 unanswered requests. With the assistance of the Treasury Board of Canada Secretariat, 4,000 pending/open requests were recovered and are in progress.
No requester information or records collected to respond to requests has been lost. However, because all the data or information was recovered in a large single package without context or framework, it's impossible to decipher which requests it corresponds to.
