The Minns Labor Government on Tuesday night opened a new $2.3 million Service NSW Centre in Tweed Heads.
The new purpose-built Service NSW Centre within the Tweed Mall shopping centre is larger than the previous centre.
It offers a more accessible and welcoming layout, a space for people to have booked one-on-one appointments with a team member about cost of living or other personalised support, and new counters and self-service touch screens for staff to assist customers.
Since the new centre's doors opened last month, locals have given an overwhelming thumbs up with more than 8,000 customer visits.
There were more than 77,000 customer visits to Tweed Heads Service Centre last year.
People can access around 1,300 NSW Government services and transactions at Service NSW centres.
Tweed Heads is the latest Service NSW Centre to undergo a major relocation with another nine Service NSW Centres separately upgraded last financial year as part of a service centre refresh program.
This update will give Northern Rivers locals a more accessible, secure and seamless experience when needing help with government services.
Service NSW is putting people first every step of the way, delivering upgraded facilities, smarter digital tools and stronger security measures, making it easier than ever for people to get the help they need.
Tweed Heads Service NSW Centre is open Monday to Friday 8:30am - 5pm and Saturdays 8:30am - 12:30pm.
Premier of NSW Chris Minns said:
"Service NSW centres are vital for communities, particularly in regional areas like the Northern Rivers.
"This $2.3 million upgrade delivers a larger space and the latest technology, making a visit to Service NSW in Tweed Heads as easy as possible.
"Whether applying for a Seniors Card, a driver licence or cost of living support, the people of the Tweed can now do it at their brand new Service NSW."
Minister for Customer Service and Digital Government Jihad Dib said:
"With more than 6.5 million customer visits across NSW last year, investing in new and improved Service Centres ensures access for those who need the essential services they provide.
"From enhanced centres to smarter digital tools like multi-factor authentication and the NSW Digital Photo Card pilot, customers can expect a simpler, safer and more connected experience.
"Here at Tweed Heads Service NSW Centre, the friendly team have welcomed more than 8,000 customers into the bigger and better centre, already scoring a 94 per cent thumbs up since opening five weeks ago."
Minister for Small Business Janelle Saffin said:
"We know that our community really value that face-to-face support for those services they need and value - getting a driver licence, registering a vehicle, or looking for cost of living relief.
"The new centre means that Service NSW can better support the ever-growing community and small businesses with a welcoming and inclusive space when completing government transactions."
