Civil news speedier payments drive and new guidance on rejects

We are improving our monitoring of civil bill rejects in a bid to reduce the number of submissions being rejected.

The changes will include updated:

  • GOV.UK guidance page on billing claims

  • provider checklist to help with your submissions

  • reject process reducing the number of ‘further information requests’

The aim is to gather more accurate information on returned civil claims and speed up payments to providers by helping to get it right first time.

The main changes you will notice are:

Provider checklist

A checklist for Client and Cost Management (CCMS) is available with a 2-stage checking process.

How the 2-stage process works

Claims failing at stage 1 will be returned for amendment or additional information.

Claims passing at stage 1 will move to stage 2 for checking. If a claim fails at stage 2, it will be returned.

If all checks are passed, the claim will be completed for payment.

Provider activity reports

You may notice an increase in the percentage of rejects recorded on your contract performance Provider Activity Report (PAR) as a result of these changes.

This is because the new process includes improved reject reasons and requests

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