Chief Executive of the Legal Aid Agency Jane Harbottle addresses the challenges posed by the pandemic in her foreword to the report.
She said: “The last reporting year has been a particularly challenging period which has seen the Agency grip the unique challenges presented by the Coronavirus pandemic.
“We have worked proactively with our internal and external partners to navigate and respond to the pandemic, inspiring conﬁdence in the Agency as we have done so.”
She said: “Despite the challenges we have held ourselves to the highest of standards and have continued to look outwards and forwards.”
This is the eighth such report for the Agency since it came into being in April 2013.
The Legal Aid Agency was created by the Legal Aid, Sentencing and Punishment of Offenders Act 2012.