Coles is making it even easier for customers to shop online by launching home delivery in Shepparton, Victoria, for the first time.
While a growing number of Coles Online customers in Shepparton have already been using Click&Collect, the addition of home delivery means they will be able to have their groceries delivered straight to their door.
Coles Shepparton Store Manager Marc Spillman said the expansion would create 36 local jobs for personal shoppers and delivery drivers, with two dedicated vans to service Shepparton, seven days a week. A third van will be added in coming weeks.
“We are excited to launch this offer for Shepparton customers who are looking for a more convenient shopping experience,” Marc said.
“With a growing number of customers choosing Coles Online, we are investing in customer experience and capacity.
“Our local community is already shopping in our store and using Click&Collect so we believe offering Home Delivery is the next logical step in helping customers choose Coles.”
General Manager for Coles Online Merchandising and Operations Mark O’Connor said Coles Online wanted to inspire customers to shop anytime, anywhere, anyhow.
“We see more and more customers engaging with us digitally, whether it’s to explore the products and content on our apps and websites, access amazing content on coles&co and using online services in the form of Click&Collect and home delivery,” he said.
“We want to create a seamless and unified customer experience and provide our customers with an offer that is uniquely Coles by launching new services that we will continue to evolve over time.
“This year alone we’ve launched Click&Collect Rapid and Coles Plus, which have proven popular with customers who are looking to save time, money and be rewarded for their loyalty.”
COLES ONLINE INSPIRING CUSTOMERS
The announcement is the latest in a series of initiatives through which Coles is expanding its omnichannel offer, so that customers can shop ‘anytime, anywhere, anyhow,’ including:
- Coles Plus, a new subscription-based service that rewards members while saving them time and money on their weekly shop
- Click&Collect Rapid, a 90-minute pick-up offer available in more than 400 stores nationally
- flypay, a fast, easy and secure digital wallet that allows customers to