COVID-19 Financial Hardship Policy

To support our community during the coronavirus (COVID-19) pandemic, we have developed a COVID-19 Financial Hardship Policy. The policy aims to provide rates support to individuals and businesses who have been impacted financially.

The policy will allow ratepayers who are experiencing financial hardship, as a result of COVID-19 to:

  • Set-up a payment plan tailored to ratepayer’s needs to reduce debt owing after the pandemic. Interest will be placed on hold beginning from 16 March 2020 until 30 June 2021.
  • Defer rates and hold interest until 30 June 2021 so that ratepayers who are unable to enter in to a payment plan can have their debt accumulated.
  • Temporarily put a hold on the collection of overdue rates and charges during the period of the COVID-19 pandemic.
/Public Release. View in full here.