The CRTC is taking another step forward to help protect and empower Canadians in their dealings with Internet, cellphone and television service providers.
Today, the CRTC is launching a public consultation to help ensure that Canadians with unresolved complaints get clear and timely information about the Commission for Complaints for Telecom-television Services (CCTS).
The CCTS is an independent organization that helps Canadians resolve issues with their service providers. This can include billing errors and disagreements over contract terms. While service providers are already required to inform customers about the CCTS, data collected by the CRTC shows that Canadians could benefit from learning about the CCTS earlier in the process for resolving complaints.
The CRTC is accepting comments until November 17, 2025. Interested persons can participate by:
- filling out the online form;
- writing to the Secretary General, CRTC, Gatineau, Quebec K1A 0N2;
- sending a fax to 819-994-0218; or
- filing a link to a sign language video using the online form.
All comments will form part of the public record and will inform the CRTC's decision.
