Customer Care specialists to assist bushfire affected communities

Two men standing next to a fence

The Customer Care service will provide people with access to all available bushfire assistance being offered by local councils, the NSW Government and Australian Government.

Customer Care specialists will operate like case managers and connect people with services and support information including:

  • accommodation advice
  • relevant charitable services
  • mental health and wellbeing services
  • support for businesses
  • clean-up services
  • financial assistance
  • insurance and legal support
  • replacing lost ID
  • volunteer RFS and SES payments.

The specialists will also assist businesses who have been affected by the bushfires.

Customer Care specialists are available between 7am and 7pm on 13 77 88. The Contact Centre hours have been extended to include weekends while communities recover.

Information about the Customer Care service is also available at Service NSW Centres, NSW Recovery Centres and Mobile Service Centres in affected regions.

Find out more about Service NSW’s Customer Care service

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