Customer Service and Wollongong Library to reopen

Wollongong Library and Council’s Administration Building Customer Service Centre will reopen to the public from 9am on Tuesday 9 June.

Council’s focus is, and continues to be on ensuring the health, safety and wellbeing of our staff and volunteers, their families and the community – particularly our community’s vulnerable.

While community members are welcomed back to both spaces, there will be changes in place to support the NSW Public Health Order in relation to Coronavirus, and minimising risk associated with the virus.

In our Customer Service Centre, on the ground floor of the Burelli Street, Wollongong, Administration Building, 10 customers will be allowed in at any one time between 9am-5pm. People will not be required to book in to speak with staff, but those with planning applications should continue to submit them online. Enquires of the duty planner will continue to be over the phone only, and the Customer Service team will continue to answer enquires over the phone between 8.30am-5pm, weekdays.

“This has, and continues, to be a challenging time for many in our community who have had to modify the way they go about their day-to-day business and how they may wish to interact with Council, so this step will be welcome news I’m sure,” Wollongong City Lord Mayor Councillor Gordon Bradbery AM said.

“However, I know some people will prefer to continue to use our online or over-the-phone services and they should continue to do so. We’re here to help in a range of ways.

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