Doing business with Council, at home

MidCoast Council

With uncertainty around the COVID-19 pandemic continuing, there’s never been a better time to explore the range of contactless customer service points available when dealing with MidCoast Council.

Whether it’s making a payment, registering your pet, lodging a service request or tracking a development application, there’s no longer a need to visit Council’s customer service centre to complete your transaction over the counter. These services, and many more, can be handled easily from your own home, over the internet or by phone.

“While there’s nothing more we enjoy than welcoming the community into our customer service centres, their safety and that of our staff remains our number one priority”, explained Adrian Panuccio, MidCoast Council’s General Manager. “The first phase of integrating our online services was completed late last year and take-up by our customers has been pleasing”.

For those who are unfamiliar with Council’s online services, the Customer Service team is on hand to guide you through the process to complete your transaction as quickly and efficiently as possible.

“Annual property rate notices are currently being prepared, so now is a great time to think about the range of payment options available that will not only save you a trip to your nearest customer service point, but minimise the risks associated with face-to-face contact”.

Setting up a direct debit means you don’t have to transact manually at rates time ever again. Automatic deductions can be arranged either when your payment falls due, or in smaller weekly, fortnightly or monthly instalments.

Online payments can be made securely via MidCoast Council’s website and via BPay, while payments may also be made over the phone or by sending a cheque or money order in the post.

Visit www.midcoast.nsw.gov.au/rates

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