SLC has provided customers with an easier way of requesting a below threshold refund.
Student loan deductions are taken based on a pay period - weekly, fortnightly or monthly - and this means that customers can have a payment taken if they go above the pay period threshold. For example, this could happen if a customer is paid a bonus or works overtime. However, at the end of the year, if their total earnings are below the annual threshold, the customer is eligible to ask for a refund.
Call waiting times to our repayment helpline are currently far longer than usual, due to very high volumes from customers enquiring about refunds. To help customers, SLC has introduced a refund request form which is available online and is the easiest and quickest way for customers to request a refund. Customers can access and download the form at: Getting a refund from SLC - GOV.UK (www.gov.uk)
