Industry super funds stand ready to support members and employers affected by the bushfires that have ravaged the nation.
Industry Super Australia's member funds are working to ensure claims or enquiries received from survivors, fire fighters or those helping with recovery efforts receive priority status.
The funds are preparing for claims from bushfire victims who hold insurance through their super accounts and will work to ensure they are processed as quickly as possible.
Employers affected by the fires can also seek advice and assistance about their situation as it relates to super, and workers looking into what support measures may be available for their individual situation are encouraged to contact their fund direct or check online.
Industry funds are analysing their data to identify members and employers in bushfire areas and working on the best ways to provide them with support in the short term.
Funds will continually monitor enquiries coming into their call centres and online to identify and assess any common themes or issues members are facing to make sure the right level of information and support is being provided.
Fast tracking claims, providing super advice and offering an elevated priority service for members and employers affected by the bushfires will help to reduce stress at a heightened time for many individuals and businesses.
This follows other support measures already announced by ISA members, including ME Bank.
ME is promoting its financial hardship assistance policy to potentially affected customers, a policy that can help borrowers through financial difficulties by deferring or reducing their repayments, among a range of options.
People with questions about their super or the support available should call their industry super fund direct. Funds'
