- Optus has been named the preferred connectivity partner for Jims Group
- Optus Enterprise and Business to provide more than 700 services to Jims Group franchisees
- Optus will power Jims Groups digital and customer service vision with superior connectivity and technology solutions
Optus Enterprise and Business team has partnered with Jims Group, Australias largest home service franchise, to provide superior employee and customer experience through Optus robust business solutions and exceptional mobile network.
As a valued partner, Optus Enterprise and Business is providing over 700 services to Jims Group franchisees across 54 divisions, allowing them to provide exceptional customer experiences to the more than five million Australians that rely on Jims Group services each year.
Optus Enterprise and Business significant coverage footprint appealed to Jims Group, which holds sets its own service bar high, including a target for franchisees to be always available for customer enquiries.
Jims Group Founder Jim Penman routinely reads all customer feedback, modelling the level of connectedness and service excellence the company expects from its franchisees and service providers.
David Coventry, Vice President Business and Enterprise Customers, Enterprise and Business at Optus, said, Jims Group prioritises providing connectivity and service excellence to their franchisees and customers. At Optus Enterprise and Business, we share the same ambitions, and were thrilled to be working with a like-minded business.
Millions of Australians rely on Jims Group, and when they need these important services, they expect to be able to reach someone who can help. Optus network, which covers more than 98.5 per cent of the Australian population, will keep Jims Group franchisees connected when their customers need them.
To challenge a burst of low-cost competitors, Jims Group overhauled its IT infrastructure to improve job bookings and management and improve its customer and franchisee experience. The companys app, Jims Jobs, incorporates everything from job scheduling to customer feedback. Optus Enterprise and Business will support Jims Groups continued digital journey and creation of an unrivalled CX system to power its business.
Rocky Aloi, General Manager at Jims Group, said, Our franchisees carry their business in their pocket, and we are constantly looking for ways to improve the experience for them and their customers. Optus understands this and they are open to our feedback and queries and support our franchisees through updates and improvements.
The secret to our success at Jims Group is that were never satisfied and thats what we expect from our partners. In our business, its crucial that our franchisees are constantly connected to their customers and Optus allows them to deliver that.
Jims Group allows franchisees to work as a sole-operator or grow to hire their own employees. New franchise owners gain experience through division specific training and focus on Jims Groups high-quality customer service expectations.
