The NSW Government is rebooting the state's digital strategy, with industry leaders coming together at a roundtable in Sydney today to explore new ways to harness technology to improve service delivery, enhance inclusion and boost the economy.
Minister for Customer Service and Digital Government Jihad Dib joined digital experts and representatives from industry and academia to discuss the future of digital to ensure it is meeting the needs of people, communities and businesses across NSW.
The new State Digital Strategy will reset the digital ambition for NSW in the context of emerging technology opportunities and evolving community needs, with the roundtable helping develop the blueprint for digital services and collaboration.
Digital resilience and inclusion, improved frontline services, and harnessing AI responsibly are among the key priorities for the new strategy, which will investigate how technology can enable better outcomes for NSW residents in focus areas such as frontline services, housing and the environment.
NSW is a leading jurisdiction when it comes to digital innovation, particularly in developing a secure Digital Identity for citizens, with the roundtable an opportunity to ensure progress continues to be made.
In an Australian first, NSW residents can now renew their Working with Children Check online using verifiable credential technology, setting the foundation for further uses of the technology to make government services and transactions more accessible.
As digital and technology trends continue to evolve, the roundtable will help Digital.NSW capture up-to-date feedback from the sector to inform the new strategy, targeted for release later this year.
Minister for Customer Service and Digital Government Jihad Dib said:
"Today's conversation is a valuable opportunity to work with industry experts as we shape the new State Digital Strategy to best meet the evolving needs of our communities."
"The strategy is intended to help guide investment to deliver on government priorities and allow more people across the state to benefit from digital initiatives."
"As technology evolves, it will also help ensure the NSW Government is ready to meet the resulting changes and challenges so we can continue to deliver safe, resilient services and build a digitally innovative future."
"The digital economy is an important source of employment in NSW and a growth sector we are keen to see benefit from a strong focus across the public sector."
"Bringing together industry and academic leaders at today's roundtable will capture input from experts across the sector and allow us to share the government's research and thinking."
