Online Appeals Service Launches for All England Councils

We're pleased to announce that our new online appeals service is now available to all local planning authorities (LPAs) in England. This marks the completion of a major milestone in our digital transformation programme, which we announced in July 2025 .

All LPAs can now use the new service to manage Householder (HAS), Planning (S78) and Listed Building (S20) appeals.

Additional appeal types coming soon

We will be adding more appeal types to the new service in the coming months:

• 17 December 2025: Commercial Planning, Commercial Adverts, and Advertisements
• February 2026: Enforcement, Enforcement Listed Building and Lawful Development Certificate

What this means for local planning authorities

The new service provides several key improvements for LPAs:

• Faster, more efficient processes - streamlined submission and management of appeals reduces administrative burden
• User-friendly dashboard - designed in line with GOV.UK design principles to make reviewing and monitoring cases easier
• Better communication - improved communication between all parties, with less reliance on paper-based processes
• Continuous improvement - the system is regularly updated based on user feedback and real-world use

Transition from the Appeals Casework Portal

The new service will eventually replace the Appeals Casework Portal (ACP). All new cases for the released appeal types will use the new service only - you will not be able to access these cases from ACP.

However, any existing cases that were already started on ACP (either in draft or live) before the switchover will continue to be managed in ACP. This includes viewing any decided appeals.

Help and support

For additional help and support, you can:

• watch us demonstrate the new service - includes detailed information and answers to questions from our webinar held in July 2025
• view our video tutorials
• view guidance about the appeals process