Very few people appreciate that the Student Loans Company has well over nine million customers and offers a universal service across a vast range of highly individual circumstances. We also operate in an environment where security is paramount.
That's my way of saying that making changes can sometimes feel like turning a tanker - but it's also true to say that we are constantly listening to our customers and looking to improve the customer experience we deliver. Our latest development is the launch of our online repayment service. This new service allows customers to access
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