Yesterday Wednesday 20 October 2021, The Planning Inspectorate published its Strategic Plan for 2021-2025.
The Plan sets out a new strategic vision for the organisation: to provide our customers with high quality, timely and efficient services that support the nation’s recovery from the COVID-19 pandemic.
The Inspectorate has three core strategies that will deliver this: a Customer Strategy and two enabling strategies; Data and Digital and People.
The Plan sets out what the organisation aspires to achieve by 31 March 2025.
Commenting on this, Sarah Richards, Chief Executive of the Planning Inspectorate said:
‘It is a long-held ambition that customers will have a good experience of the Planning Inspectorate and the services we provide. With the political drive to view the system as a whole and manage data and customer experience across it, combined with improved systems that offer customer insight and increased digitalisation of services, we now have a real opportunity to realise that ambition’.
The Planning Inspectorate deals with planning appeals, national infrastructure planning applications, examinations of local plans and other planning-related and specialist casework in England.