We know that many Maritime Transport Operator Certificates (MTOC) expire this year and we have worked on our business processes so decision times for MTOC renewals are now much faster.
Of course, not all applications will be the same, with some being more complicated than others, and these more complicated applications can take longer to process. However, the changes we have made to how we do our work, and operators sending us all the information we need early and paying promptly, mean the overall processing times are much faster.
Help your own application - don't delay
Six months before your MTOC expires, we'll send you everything you need to renew it - to avoid delays, please then apply as soon as you can. Don't wait.
It's important to apply before your MTOC expires because we can't renew an expired MTOC. Applying for a new one is a much longer process which includes a site visit. You would also be unable to operate until we issue a new MTOC. We don't want that to happen.
If you haven't applied within three months of our email, we'll send you a reminder but it's best to not wait.
We can help you
We want to help your application go smoothly. If you have any questions, need assistance or think you might have missed your six-month email, please:
- talk to your maritime officer
- email [email protected]
- phone, toll-free, 0508 22 55 22 (press 1 from the menu)
- see this webpage for updated information to help your renewal.
