The secure online service, My Port Phillip, is available anywhere, anytime from smart phones, tablets, and computers.
If you previously registered for e-services, you will need to register for the new service, but it is a quick process.
The new service means we can act more quickly when you submit a request, and you will be updated with progress. You can see most of your interactions with Council, including service requests and payments, in the one place.
Please note that some customer actions will require you to upload proof of address and identity and other documentation.
Please check you are using the correct details when making a payment as invoices issued after Monday 2 August will have a new biller code and reference number.
Go to Online Services at the top right of every page on the Council website to access My Port Phillip.
The customer service team is also still available during weekday business hours on the phone and in person:
- St Kilda Town Hall 8.30am to 5 pm Monday to Friday
- Port Melbourne Town Hall 10 am to 2pm Monday, Tuesday and Friday.