If you receive a phone call from anyone claiming to be an employee of Telstra stating there are errors on your computer or appealing for your help to catch hackers – just hang up, Queensland Police say.
These criminals are very convincing, they will request you download a remote access software program like “Team Viewer” onto your computer. Once they obtain access to your computer, they will deposit money into your account and request you purchase iTunes cards or ask you to transfer the money to them using a wire transfer facility such as Money Gram or Western Union.
Unfortunately due to the remote access they now have, the money which appears they are transferring into your account is actually your own money which they have moved from one of your own accounts. Once you have transferred the money or given over the iTunes reference numbers, your money is gone with little to no chance of recovering it.
There are never any circumstances where a legitimate business or government department will ask for payment using an iTunes gift card or for your help to catch hackers. Quite simply, it is a scam.
You Decide, Not the Scammers – R U in Control?
If you have information for police, contact Policelink on 131 444 or provide information using the online form 24hrs per day.
You can report information about crime anonymously to Crime Stoppers.