Our repayment call waiting times are currently longer than usual due to high volumes from customers enquiring about refunds. We're asking customers to first check if they're due a refund using our dedicated page Repaying your student loan: Getting a refund - GOV.UK (www.gov.uk).
Customers who think they might have made a repayment in a previous tax year, but earned below that tax year's annual repayment threshold can check their previous year's statements on their online account https://www.gov.uk/sign-in-to-manage-your-student-loan-balance
Repayment thresholds vary depending on what loan plan a customer is on, to check the plan type visit: https://www.gov.uk/repaying-your-student-loan/which-repayment-plan-you-are-on
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