UK Government takes over running of LSER services in response to over £25 million breach of franchise agreement

  • Government’s Operator of Last Resort to take over running of LSER services from 17 October.
  • Decision follows an investigation which identifies over £25 million of taxpayer money was not declared by LSER, amounting to a significant breach of the franchise agreement, undermining trust.
  • OLR will prioritise punctual and reliable services for passengers and delivery of crucial reforms set out in the Williams-Shapps Plan for Rail.
  • Fares, tickets and services unchanged for passengers.

The government will take over running services on LSER from 17 October 2021, after a serious breach of the franchise agreement’s “good faith” obligation in relation to financial matters was identified, Transport Secretary Grant Shapps has announced today (27 September 2021).

An investigation conducted by the Department for Transport has identified evidence that since October 2014 LSER has not declared over £25 million of historic taxpayer funding which should have been returned.

Money has been recovered and further investigations are being conducted by the owning group into all related historic contract issues with LSER. Following these investigations, the government will consider further options for enforcement action.

On the basis of the available evidence, we consider this to be a significant breach of the good faith obligation within the franchise agreement and will not be extending a further contract to LSER. The government believes it is essential that there is public trust in operators, who should prioritise the very best for passengers. Given the government’s commitment to protecting taxpayers’ interests, this decision makes clear we will hold private sector operators to the highest standards, and take swift, effective and meaningful action against those who fall short.

Passengers can also be reassured that there will be no changes to fares, tickets or services.

Transport Secretary Grant Shapps, said:

There is clear, compelling and serious evidence that for years, LSER have breached the trust that is absolutely fundamental to the success of our railways. When trust is broken, we will act decisively.

The decision to take control of services makes unequivocally clear that we will not accept anything less from the private sector than a total commitment to their passengers and absolute transparency with taxpayer support.

Under the new operator, we will prioritise the punctual, reliable services passengers deserve, rebuild trust in this network, and the delivery of the reforms set out in our Plan for Rail – to build a modern railway that meets the needs of a nation.

Transferring the running of services to the government’s in-house Operator of Last Resort (OLR) will ensure passengers see no interruption to their services. The organisation is run by experienced railway managers, who already own and oversee London North Eastern Railway and Northern.

Today’s decision will also have no impact upon the exceptional frontline staff of LSER, who have been at the frontline of delivering services throughout the Covid pandemic. The decision is no reflection on their professionalism and dedication and will not affect jobs.

The Transport Secretary has tasked the expert leadership of the OLR to focus on the delivery of punctual and reliable services, on an affordable and sustainable railway, by rapidly progressing the reforms established by the Williams-Shapps Plan for Rail. In future, we will move the services back into the private sector on a new Passenger Services Contract, allowing private sector investment and innovation to lead the way in delivering a regional railway that works for its passengers.

The government will also continue to deliver tangible improvements across the network, including:

  • completing the roll out of the Class 707 trains onto Metro routes to provide more spacious, comfortable journeys
  • investing in passenger improvements on the existing fleet of trains
  • improved security across the network

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