A code for Internet services is good for competition and Canadians

From: Competition Bureau Canada

A code for Internet services is good for competition and Canadians

News release

December 20, 2018 – OTTAWA, ON – Competition Bureau

The Competition Bureau recommends increased clarity in pricing and contract conditions to strengthen the CRTC’s proposed code for Internet services.

In response to the CRTC’s call for comments, the Bureau has made the following five recommendations:

  • Customers should receive quotes that are clear, simple and standardized;
  • Advertised prices should include all mandatory fees;
  • Services represented as “unlimited” should actually be unlimited;
  • The code should be competitively neutral, without being overly burdensome; and,
  • The code should be reviewed regularly, and at the same time as other codes.

The Bureau expects that the recommended changes will benefit both consumers and competition. Canadians will be able to pick the plan and service provider that best meets their needs, and providers will maintain the ability to create innovative service bundles at better prices.

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