Advice for customers caught up in Optus data breach, South Australia

Following the recent cyber attack on Optus where customers’ personal information was exposed, South Australia Police would like to offer victims the following advice:

*Optus will contact the affected customers over the next few days. Optus have advised that the notification will occur via email and will NOT provide any links verify any personal details or billing information. DO NOT click any links contained within any emails or text messages.

*If you are contacted via SMS or phone, do not engage and contact Optus directly through a reputable number.

*Look out for any suspicious or unexpected activity across your online accounts and report any fraudulent activity immediately to your provider.

*Victims affected by the data breach are advised to change their driver’s licence number by attending a Service SA Centre. The $20 fee for the new licence will be waived.

*Do not respond to any requests for money or buy gift cards. These phishing emails and text messages are dishonest attempts from scammers to get their hands on your hard earned cash.

*For further information and advice on the impact of the Optus data breach please visit the IDCARE website located at

If you are a victim of this cyber crime you are encouraged to make a report at

For further information on scams affecting South Australians, please visit

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