The Albanese Government is helping Australians stay connected by cracking down on telecommunications providers who mistreat customers, with new reforms introduced to Parliament today.
Penalties will increase by 40 times, up to $10 million, or more in some circumstances - with fines now able to be based on the value of the benefit obtained from the breach, or the turnover of the relevant telco.
The Telecommunications Amendment (Enhancing Consumer Safeguards) Bill 2025 introduces harsher penalties for telcos who breach the rules designed to ensure everyday Australians are protected and supported.
The reforms also mean the Australian Communications and Media Authority (ACMA) can take immediate action for breaches of industry codes, to address consumer harm and hold telcos to account.
The Government will also improve industry transparency by establishing a Carriage Service Provider registration scheme to increase visibility of providers and enable ACMA to stop dodgy providers from operating.
By expanding and clarifying the Government's ability to increase infringement notice penalty amounts ACMA can issue for all applicable breaches, including consumer protection rules, the new laws provide greater certainty to consumers and industry, along with incentivising good industry practice.
Quotes attributable to Minister for Communications Anika Wells:
"Our Government is cracking down on telcos who cause harm to customers with penalties increasing by 40 times what they are currently.
"We are committed to keeping Australians connected and by strengthening consumer protections it will mean a fairer and better system for everyone.
"These reforms build on our Government's significant work to ensure telcos better protect and support their customers, particularly those experiencing financial hardship or domestic, family and sexual violence.
"This is first and foremost about looking after consumers, as well as driving fairness and building trust in the vital telecommunications industry.
"We've consulted and worked with all stakeholders in developing these reforms and most importantly we've listened to customers about what they need to stay connected, and these changes will make a real difference."
