Broxtowe Borough Council has failed to meet the outcomes in the consumer standards
Broxtowe Borough Council has failed to meet the outcomes in the consumer standards and has been given a C3 grading today (Wednesday 14 January) from the Regulator of Social Housing.
During an inspection of Broxtowe Borough Council, RSH found:
- More than 3,000 overdue fire remedial actions.
- A lack of accurate and up to date information on tenants' homes, including potential hazards.
- A lack of understanding of the diverse needs of all its tenants.
- Improvements were needed in its engagement with tenants.
Broxtowe BC has been engaging constructively and has demonstrated an understanding of the issues and a willingness to resolve them.
Manchester City Council received a C2 grading following an inspection, meaning there are some weaknesses in the landlord delivering the outcomes of the consumer standards and improvement is needed.
Manchester CC is implementing plans to address the weaknesses identified, including low tenant satisfaction with repairs and anti-social behaviour. Though it has achieved a good understanding of the condition of its homes and is dealing effectively with health and safety issues, there are some gaps in the information it holds for tenants.
RSH also published annual stability check outcomes for nine landlords. Following responsive engagement, Livin was regraded from V2 to V1, while Vico was regraded from V1 to V2. Together Housing was upgraded from C2 to C1.
The rest retained their previous governance and viability gradings.
Kate Dodsworth, Chief of Regulatory Engagement at RSH, said:
"Our programme of inspections, which hits the halfway point of its four-year cycle in April, is continuing to identify gaps in landlords' information on homes and tenants.
"Landlords can improve services for tenants by taking a proactive approach to tackling these gaps. Without accurate, up-to-date information, it is impossible to make the right decisions or demonstrate that homes are safe, warm and decent."
Notes
The full list of judgements published today is provided in the table below.
| Landlord | Consumer | Governance | Viability | Engagement Process |
|---|---|---|---|---|
| Broxtowe Borough Council | C3 (first grading) | - | - | Inspection |
| Fairhive Homes Limited | - | G1 | V2 | Stability Check |
| Freebridge Community Housing Limited | - | G1 | V2 | Stability Check |
| Livin Housing Limited | C2 (based on previous assessment) | G1 | V1 (regrade from V2) | Stability Check and Responsive Engagement |
| Manchester City Council | C2 (first grading) | - | - | Inspection |
| Nottingham Community Housing Association Limited | C1 (based on previous assessment) | G1 | V1 | Stability Check |
| Poplar Housing And Regeneration Community Association Limited | C1 (based on previous assessment) | G1 | V2 | Stability Check |
| Together Housing Group Limited | C1 (upgrade) | G1 | V2 | Stability Check and Responsive Engagement |
| Rochdale Boroughwide Housing Limited | - | G2 | V2 | Stability Check |
| Vico Homes Limited | - | G1 | V2 (regrade from V1) | Stability Check and Responsive Engagement |
| Walsall Housing Group Limited | C1 (based on previous assessment) | G1 | V1 | Stability Check |
- On 1 April 2024 RSH introduced new consumer standards for social housing landlords, designed to drive long-term improvements in the sector. It also began a programme of landlord inspections. The changes are a result of the Social Housing Regulation Act 2023 and include stronger powers to hold landlords to account.
