This change will mostly affect unfair dismissal and general protections dismissal cases. You will notice changes from 2 June 2025.
We have been designing a new online portal and case management system. This is part of our ongoing commitment to improve the way you access our services. Our goal is to promote a 'start online, stay online' approach.
Our new case management system will go live first. This change will mostly impact the way we work internally. There will also be some changes to the way we send documents and correspondence to you.
How we send documents
We will change the way we send documents in unfair dismissal and general protections dismissal cases. This change will only impact the initial stages of your case.
We will email you with a link to share.fwc.gov.au from 2 June 2025. You will use this link to access your documents. This link is secure. When you click the link:
- enter your case number and email address
- we will send you a one-time password
- enter this password to access and download your documents.
Correspondence
We will stop sending automatic replies when you apply or contact us by email. This change will not impact every email you send. It is limited to our initial case management email addresses.
Next steps
This limited release is the first step in a multi-year project. We will soon release a new online portal. This will be for unfair dismissal and general protections dismissal applications only. We will continue to listen to your feedback and will improve the portal over time.
