Changes to IMS hours of operation in December 2019 – January 2020

  • There will be extended opening hours to the IMS from 8.00am to 8.00pm from 2nd to 20th December 2019.

  • There will be no change to the support hours of 8.00am to 6.00pm

  • The IMS will be unavailable to external users over the Christmas period from 12.00pm (midday) on Monday 23rd December 2019.

  • IMS will reopen to all users on Thursday 2 January 2020 at 8:00am

Please note that:

  • All IMS claims for the month of December must be submitted by external users by 12.00pm (midday) on Monday 23rd December 2019.

  • For Help to Buy and development schemes where a payment release date is on or before Monday 23rd December, the payment will be processed by 27th December 2019.

  • For Help to Buy schemes where a generated payment release date falls between 24th and 31st December the release date will not be changed. The payments will be accepted into our finance system on Thursday 2nd January.


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