We have been working on an improved, simpler way to apply for compensation. The service design is informed by extensive user research and usability testing and removes as many potential triggers for re-traumatisation as possible while ensuring we have enough information to process applications.
The new application service will be available to all users by 15 September 2023. Find it at https://www.gov.uk/claim-compensation-criminal-injury.
At the same time, we will be closing our existing application service at https://www.cica.gov.uk/oas/account/create on this date. This will mean any applications which have been started on this site before this date will be lost if these are not submitted before 15 September 2023.
We continue to refine and develop the new service, with save and return as its next priority.
