How to report cyber crime and fraud is changing.
From 4 December 2025, City of London Police is launching Report Fraud, a new service that replaces Action Fraud as the national platform for reporting cyber crime and fraud.
The Serious Fraud Office is informing stakeholders of this change to ensure awareness of the new reporting service for victims of cyber crime and fraud.
What's changing?
The new Report Fraud service has been designed by City of London Police to provide a better experience for victims and deliver improved information to law enforcement.
The service includes:
A new Report Fraud Contact Centre and online reporting tool, where victims can make reports of cyber crime and fraud
The Report Fraud National Crime Analysis Service (N-CAS), replacing Action Fraud's backend system for analysing reports. All police forces will have access to this system
The Report Fraud Victim Service (formerly the National Economic Crime Victim Care Unit), continuing to provide specialist victim support
How to report
Members of the public can report cyber crime and fraud at reportfraud.police.uk or by calling 0300 123 2040 (the phone number remains unchanged).
Over the next months all traffic to the old Action Fraud website will automatically redirect to Report Fraud, helping to ensure a smooth transition for the public.
