We are aware of an issue with a product being used by some retailers accessing the Cheaper Home Batteries Program under the Small-scale Renewable Energy Scheme (SRES).
Sigenergy has identified an issue associated with the installation of their single phase 8/10/12 kilowatt inverters that has resulted in a number of overheating and damaged inverter connections.
Sigenergy is committed to rectifying this issue and is working with state and territory electrical safety regulators, the Clean Energy Council and have engaged with the Australian Competition and Consumer Commission (ACCC).
Sigenergy has delivered a precautionary firmware update to minimise inverter issues, further installation training, proactive inspections and warranty extensions to affected customers.
We expect an outcome from the relevant regulatory authorities will be made in the coming days.
It is always concerning when there are issues that impact households, and we will be tracking this very closely to ensure commitments by Sigenergy are followed through.
To ensure quality and safety, under the Cheaper Home Batteries Program and SRES, solar batteries and inverters must be:
- installed to meet state and territory electrical safety requirements and installation standards, including having a certificate of electrical compliance issued
- components listed on the Clean Energy Council (CEC) approved product list
- installed by an installer with battery accreditation with Solar Accreditation Australia (SAA).
The regulated system has worked as intended to respond to issues raised, and we are confident the responsible authorities are responding appropriately. Safety is our highest priority, and comprehensive controls underpin the program.
We thank the installers and members of the solar industry who have been proactive in raising these issues so they can be addressed with urgency.
