The Competition and Markets Authority (CMA) is concerned about whether some of these companies' business practices are legal, such as their use of auto-renewals for online gaming contracts, their cancellation and refund policies, and their terms and conditions.
As well as buying consoles and games, people can pay for online services, such as playing against other gamers, communicating with other players, and extra games.
These services can involve a membership which is often entered into on an auto-renewal basis. This means that money will be automatically taken from a person's account as the membership rolls over.
The CMA has written to Nintendo Switch, PlayStation and Xbox requesting information about their online gaming contracts to help better understand their practices. It is also calling on customers who use these services to
