Community Satisfaction Survey results

Results from the yearly Community Satisfaction Survey show Horsham Rural City Council has improved in all core measures across the past 12 months.

An independent research company conducted the survey, which randomly selected 400 HRCC residents aligned with Council’s demographic profile to interview over the telephone.

Chief Executive Officer Sunil Bhalla said Council scored an overall index score of 54.

“This score is nine points up on last year’s result and, although it remains below the statewide average of 61, it is a very encouraging result,” Mr Bhalla said.

“An increase in satisfaction with consultation and engagement from 41 to 48 was particularly significant because it has been a priority area for us, based on feedback from previous surveys.

“The best performing core measures were customer service with a score of 68 compared to 61 last year and a newly-added category for waste management scored 70.

“The overall council direction and sealed local roads continue to be our lowest performing areas. But, encouragingly, they were better than the previous year with overall council direction up by 12 points and sealed roads up by eight,” he said.

Survey respondent were also asked to name sealed local roads that were not up to standard.

Of the 187 roads named, 62 per cent were under the control of Regional Roads Victoria (RRV) and 33 per cent were Council roads.

The Council road with the most mentions was Albert Street and Brimpaen-Laharum Road. The RRV roads most reported were Kalkee Road and Dooen Road.

Mayor Robyn Gulline thanked residents who shared their opinions.

“Each year this survey helps lets us know what residents think we are doing well and where we need to work harder,” Cr Gulline said.

“It gives us hard data that we can carry through into operational and policy decisions and budget allocations.”

The survey was conducted during February and March.

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