Contacting our Infoline

We are experiencing some technical issues with our Infoline. This means you may not be able to get through to our Infoline. Find out about other self-service options in the meantime.

We are working to fix this as a priority and thank you for your patience.

Self-service options

In the meantime, we have many self-service options to help you check your workplace entitlements or resolve an issue at work. This includes:

  • using our Pay and Conditions Tool that calculates pay, leave and notice and redundancy entitlements
  • our Find my award tool or our List of awards page for you to access your award and then check what entitlements apply
  • step-by-step guides to resolve issues at work in our Workplace problems section
  • our Library with more specialised workplace information, including under awards and the Fair Work Act.
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