The Canada Revenue Agency (CRA) is taking actions to resolve recent service issues. The CRA recently launched a 100-day Service Improvement Plan that will run from September 2 to December 11, 2025, outlining how the Agency is taking immediate and decisive steps to resolve recent service-related issues. The CRA's commitment to service focuses on helping Canadians receive the quality support they deserve.
We understand that many Canadians have recently faced difficulties in accessing timely assistance from the CRA, whether you are trying to call the CRA or waiting for a response to a specific request. Your experience with the CRA is important, and we are fully committed to strengthening services, improving access, and reducing delays.
Our 100-day Service Improvement Plan focuses on four key areas:
- 1. Increase Ability to Answer More Calls
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We are answering millions of calls but unfortunately the demand across the country exceeds our capacity. This requires people to call repeatedly, making it even more difficult to get through. The most pressing and immediate need is for the CRA to take steps to answer more calls in a timely manner.
