As stated by Senator Sarah Hanson-Young, Greens spokesperson for communications and Chair of the Senate Inquiry into Triple 0 service outage:
"The Triple Zero system is clearly broken, not fit for modern Australia and needs an urgent overhaul.
"Throughout the many Triple Zero sagas there have been two common threads: big telcos who are putting profits ahead of people's safety and a regulator who is asleep at the wheel.
"The relationship between the corporations and the regulator ACMA is far too cosy.
"Australians are being let down by a regulator that is more of a lapdog than a watchdog, and a handful of big corporations who know they can get away with poor service and self regulation.
"This review must look deeply into the role of ACMA and the safety and accountability problems with essential services being delivered by big telcos that are a largely self-regulated.
"Australians need to know when they need help, help will be there. When you need to call the ambulance, it shouldn't matter what phone company you're with or what type of phone you have.
"Triple Zero is an essential service, it is a matter of life or death, the system must be fail safe with robust direct regulation. Privatisation has failed to keep Australians safe."
