From a motor perspective IAG is responding to the evolving vehicle theft methods being observed across Australia. The Quality Report highlights IAG's ongoing efforts to combat these increasingly sophisticated theft techniques, such as relay attacks on keyless entry systems.
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"Our motor repairers are being trained to restore vehicles to manufacturer specifications while reinforcing security features, checking for vulnerabilities in electronic systems, calibrating immobilisers, and advising on secure key storage and signal protection practices," Mr Gallagher said.
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Download the 2024-25 Quality Report below
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To streamline the repair process following severe weather events, IAG is enhancing its digital capabilities through a partnership with virtual assessment platform Crunchwork. IAG has completed more than 7,000 assessments using Crunchwork's Virtual Assist technology, enabling customers to submit damage photos directly from their personal devices.
"Introducing this level of agency for our customers has helped streamline inspections for both claims consultants and customers, improving speed, accuracy and transparency across the entire claims process," Mr Gallagher said.
From a motor perspective IAG is responding to the evolving vehicle theft methods being observed across Australia. The Quality Report highlights IAG's ongoing efforts to combat these increasingly sophisticated theft techniques, such as relay attacks on keyless entry systems.
"Our motor repairers are being trained to restore vehicles to manufacturer specifications while reinforcing security features, checking for vulnerabilities in electronic systems, calibrating immobilisers, and advising on secure key storage and signal protection practices," Mr Gallagher said.
Download the 2024-25 Quality Report below
