Improved services for public transport customers

Using public transport in Adelaide is now even easier with Adelaide Metro customers able to purchase and recharge their 14 day and 28 day passes online.

The new metroCARD function is now available online allowing customers to recharge and view the balance and history of 14 and 28 day passes on the Adelaide Metro website.

Viewing the balance of other pass-based products such as Singletrip and Daytrip tickets and Seniors Cards is also available.

Minister for Infrastructure and Transport, Corey Wingard, said the Marshall Government is delivering better services and the new online recharge option was developed following feedback from public transport users.

“The 14-day and 28-day passes are very popular options that save Adelaide Metro passengers hundreds of dollars each year, but up until now these passes were only available for purchase at metroCARD agents, recharge machines, over the phone or at the Adelaide Metro InfoCentre,” Minister Wingard said.

“The introduction of the online recharge option is a big win for customers and will make public transport even easier to use.

“Customers have been calling for an online payment option to be introduced and we have delivered, highlighting our commitment to modernising and improving our public transport system for all users.”

Recent audits conducted on buses and trams have also found excellent levels of customer service.

“We have been undertaking “mystery shopper” type audits across the seven bus and tram contract areas, and the results have been excellent,” Minister Wingard said.

“We are continuing to listen to customers about how we can make public transport better, faster, easier and more accessible for everyone.”

Audits of ‘Driver Quality and Vehicle Presentation’ across all bus and tram services were undertaken by an independent audit firm, including assessment of the cleanliness of vehicles, signage on vehicles, behaviour and appearance of drivers, interactions with passengers, attention to driving and overall experience.

The bus and tram service providers have Key Performance Indicators (KPIs) to deliver improved customer outcomes across the board.

All bus and tram operators achieved an excellent overall combined Driver Quality and Vehicle Presentation score of at least 99%, exceeding the benchmark (95%) and performance target (98%) for this KPI.

For more information on metroCARD and Adelaide Metro services visit www.adelaidemetro.com.au

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