Insurers will visit part of South East Queensland in coming weeks to meet with policyholders impacted by ex-Tropical Cyclone Alfred in March.
Hosted by the Insurance Council of Australia (ICA), the consultations will provide insurance customers the opportunity to meet one-on-one with representatives from several insurers, giving locals an additional avenue to discuss their claim.
General information on the claims process, dispute resolution, and other useful insurance-related information to assist with the claims and recovery process will also be available.
Details of the consultations are below:
Hervey Bay
• Date: Tuesday, 19 August 2025
• Location: The Club House - Corner Tooth St & Old Maryborough Road, Pialba
• Time: 9:00am to 5:00pm
Redland Bay
• Date: Thursday, 21 August 2025
• Location: Redlands Sporting Club - Anson Rd, Wellington Point
• Time: 10:00am to 4:00pm
Gold Coast
• Date: Friday, 22 August 2025
• Location: The Well - 58 Highland Way, Upper Coomera
• Time: 9:00am to 5:00pm
Registrations for the consultations are essential. Bookings can be made on the ICA website here.
Quotes attributable to ICA CEO Andrew Hall:
While the Insurance Council and its members had presence many impacted communities immediately following ex-Tropical Cyclone Alfred, it's important for insurers to revisit affected regions to work through any questions, issues or concerns customers may have.
Insurer's returning to Hervey Bay for further consultations signals their commitment to progressing outstanding claims.
We encourage anyone with queries for their insurer to make a booking.
