Insurers on ground to provide Seroja claims assistance

The Insurance Council of Australia (ICA) and insurers will meet with policyholders requiring assistance with their claims in TC Seroja impacted communities next week. Claims managers and assessors will travel to the worst hit towns over four days to meet with their customers.

The one-on-one consultations will be held at outdoor venues and will follow Covid-19-safe protocols in Kalbarri, Northampton, Mingenew and Morawa.

  • Kalbarri Tuesday 31 August 10am to 1pm
  • Northampton Wednesday 1 September 10am to 1pm
  • Mingenew Thursday 2 September 9am to 12pm
  • Morawa Friday 3 September 10am to 1pm

Registration is essential. Go to to book an appointment.

The ICA also has a virtual one-on-one consultation portal for insurance customers who are unable to attend the consultations next week and need assistance with their claims.

To date there have been 6,751 claims lodged related to TC Seroja, with 99.67% per cent accepted and more than 46% per cent closed. The current estimated loss value is $281 million.

/Public Release. This material from the originating organization/author(s) may be of a point-in-time nature, edited for clarity, style and length. The views and opinions expressed are those of the author(s).View in full here.