Insurers will again visit Upper Coomera and Hervey Bay in coming weeks to meet with policyholders impacted by ex-Tropical Cyclone Alfred in March.
Hosted by the Insurance Council of Australia (ICA), the consultations will provide insurance customers with the opportunity to meet one-on-one with representatives from several insurers, giving locals an additional avenue to discuss their claim.
General information on the claims process, dispute resolution, and other useful insurance-related information to assist with the claims and recovery process will also be available.
Details of the consultations are below:
Upper Coomera, Gold Coast
- Date: Tuesday, 18 November 2025
- Location: The Well - 58 Highland Way, Upper Coomera
- Time: 9:00am to 5:00pm
Hervey Bay
- Date: Thursday, 20 November 2025
- Location: The Club House - Corner Tooth Street & Old Maryborough Road, Pialba
- Time: 9:00am to 5:00pm
Registrations for the consultations are essential. Bookings can be made on the ICA website here.
Quotes attributable to ICA Director of Mitigation and Extreme Weather Response, Liam Walter:
Despite eight months having passed since ex-Tropical Cyclone Alfred impacted south-east Queensland, we acknowledge that for some, their recovery is ongoing.
Insurers remain committed to progressing any outstanding claims from this event and we encourage anyone with queries to make a booking with their insurer.
