CFA has today published response time showing response times have remained at the same level for the past three quarters to December 2018.
In the three months to 31 December, CFA brigades responded to 6297 emergency incidents, down from 6,582 in the same quarter last year.
The Customer Service Delivery Standard compliance rate was at 87.5 per cent – this is a measure of the first firefighting vehicle arriving on scene.
CFA Chief Officer Steve Warrington said the data showed where things were working well and would also help CFA identify areas for improvement.
“The data shows that CFA is a high-performing organisation that Victorians can trust,” Mr Warrington said.
“This data allows us to evaluate and analyse how resources are allocated, identify growth and look at where brigades may need additional assistance.”
The data released also includes information about the other important work CFA undertakes, such as land planning, education and home fire safety.
“The importance of holistic fire management is crucial and this data demonstrates CFA’s continued development of this approach, through educating communities on fire prevention and preparedness, not just providing an emergency response,” Mr Warrington said.
With all integrated brigades now delivering emergency medical response, EMR call-outs rose from 6 per cent to 8 per cent of call-outs over the past year.
“We are proud to work alongside Ambulance Victoria to deliver this service aimed at improving out-of-hospital cardiac arrest survival rates – it is literally saving lives.”
“It demonstrates that fighting fires is only one aspect of a very broad spectrum of CFA’s service delivery.”
For CFA brigades, the Customer Service Delivery Standard compliance rate is 87.5 per cent. This rate is a measure of the first truck arriving on scene, regardless of brigade area.
The December-quarter figures show CFA brigades continuing to perform well across a variety of urban and rural environments, including:
• responding to 88.4 per cent of fires in significant urban areas within the standard response time of 8 minutes. The individual results for this measure ranged between 29 and 100 per cent
• responding to 89.1 per cent of fires in all other urban areas within the standard response time of 10 minutes
• responding to 99.1 per cent of fires in areas with predominantly natural surroundings within the standard response time of 20 minutes.
The response time data is reported by Hazard Class, which defines the risk type for any given area covered by a brigade. Each Hazard Class has a Service Delivery Standard, a predefined response time target for brigades attending emergency events.