We have sent letters to current home care recipients and older people approved for Home Care Packages (HCP) to help them prepare for the new Support at Home program ahead of 1 November 2025.
These letters include information about:
- their estimated financial contribution to aged care
- unspent HCP funds
- how to prepare with their provider for the transition to Support at Home.
A copy of the Support at Home booklet for older people, families and carers was included in this pack.
Care recipients will receive these letters through to mid-October. The letter they receive will depend on their pension status and whether they were approved for an HCP before or after 12 September 2024.
A copy of the letters is available on the department's website.
Services Australia has created a Support at Home eKit to help you access estimated contribution rates, talk to older people about their estimate and respond to questions.
