Priority Pass (TM), the original and market-leading airport experiences programme, has revealed the winners of its Global Airport Lounge of the Year Awards. Miracle First Class Lounge at Thailand Suvarnabhumi International was named Asia Pacific Airport Lounge of the Year.
Asia Pacific winner of Airport Lounge of the Year 2018 — Miracle First Class Lounge
Into its 14th year, the awards are based on the ratings of 52,000 Priority Pass Members and recognise airport lounges offering the best service, experience, refreshments and business facilities. By continuously expanding its lounge network, Priority Pass’ lounge portfolio has grown by 10% in the last year and now incorporates over 1,200 lounges in more than 500 cities globally, across 143 countries.
Located in International Concourse D of Bangkok’s Suvarnabhumi airport, Miracle First Class Lounge is designed with a modern, contemporary aesthetic with touches of Thai in the artwork and stylish, comfortable furniture in a spacious layout. The open kitchen is a live attraction for guests, showcasing a hypnotising preview of the food that is about to be served. To cater for passengers at all times, Miracle offers freshly cooked food 24 hours a day, with hot meals for lunch and dinner as well as special menus on festive holidays. The lounge truly puts itself in its customers’ shoes to deliver a thoughtful travel experience.
Dr. Aswin Ingkakul, President at Miracle says: “It is an honour to be named as the Asia Pacific winner of this year’s Global Airport Lounge of the Year Awards. We endeavour to offer everyone who enters our lounge a warm welcome, whether transiting or leaving Thailand. Our hosts deliver attentive, engaging service which enhances the overall airport experience of the travellers’ journey. We will strive for excellence by consistently listening to the customers’ feedback which supports the delivery of care in all our services and facilities.
Runner-up for Asia Pacific, SATS Premier Lounge at Singapore Changi Airport Terminal 3 took home the ‘Highly Commended’ award. This lounge features an open-concept design which allows an abundance of natural light to shine through ceiling-height windows, offering a remarkable view of planes parked at the airside. Another noteworthy feature is the curated monthly activities and events offering frequent returning guests a refreshing experience each time they travel. Past events include an ice-cream feast during the summer holidays and a rice dumpling festival, allowing guests to savour steaming hot glutinous rice wrapped in lotus leaves.
Todd Handcock, President, Asia Pacific at Collinson , operator of Priority Pass, said: “We are delighted that our members voted Miracle First Class Lounge at Thailand Suvarnabhumi International the Asia Pacific overall winner. This demonstrates the lounge’s commitment to service excellence and its consistent delivery of high levels of customer satisfaction. As the world’s largest independent airport experience programme, we continue to work closely with our lounge partners across the globe and in Asia Pacific to find ways to improve the travel experiences that meet the needs and rising expectations of both business and leisure travellers.”
This year’s award winners are:
– Global: Sala VIP International at Quito International Airport, Ecuador
– Asia Pacific: Miracle First Class Lounge , International Concourse D, Bangkok Suvarnabhumi International Airport, Thailand
– Europe: Primeclass Riga Business Lounge , Terminal E, Riga International Airport, Latvia
– Africa & the Middle East: Ahlan Lounge at B , Terminal 3, Concourse B, Dubai International Airport, United Arab Emirates
– North America: Lounge 19 , International Terminal 1, Mexico City Benito Juarez International Airport, Mexico
Please click here for the complete list of winners
About Priority Pass
Priority Pass is the original and market-leading airport experiences programme. It provides discerning frequent travellers access to over 1,200 airport experiences in more than 500 cities across 143 countries, including lounges and access to a growing number of airport dining and spa offerings worldwide that can be accessed in the same way as lounges. Using the Priority Pass app for iOS and Android, Members can quickly and easily discover locations that welcome Priority Pass, instantly check their visit entitlement and use their Digital Membership Card to access airport lounges and experiences.
Priority Pass is operated by Collinson , a global leader in customer benefits and loyalty. Collinson delivers exceptional travel, insurance and assistance products that differentiate value propositions and loyalty solutions that win deeper, more valuable customer relationships. For over 30 years, we have been chosen by the world’s leading payment networks, 600+ banks, 90+ airlines and 20+ hotel groups to craft customer experiences that win competitive edge. This enables them to acquire, engage and retain the most profitable, but most demanding customers.