European Commission
Following a dialogue with the European Commission and the Consumer Protection Cooperation (CPC) Network of national consumer authorities, Expedia and Lastminute.com have committed to better inform consumers of their rights and ensure they receive ticket refunds within 14 days in case of a flight cancellation by the airline.
Overview of commitments
Following the dialogue, Expedia and Lastminute.com signed up to the following set of commitments:
- In case of cancelled flights, Expedia and Lastminute.com will transfer refunds from the airline on to the consumer within 7 days from the day the online travel agency receives the refund from the airline, resulting in a refund in 14 days maximum for consumers. In addition, they declared to have cleared any backlogs in reimbursements.
/Public Release. This material from the originating organization/author(s) might be of the point-in-time nature, and edited for clarity, style and length. Mirage.News does not take institutional positions or sides, and all views, positions, and conclusions expressed herein are solely those of the author(s).View in full here.
