In response to customer feedback, we have launched 2 new services today (4 November 2019) that make it easier for customers to register complex and interdependent transactions.
The launch follows 2 successful pilots, which began in June 2018 with 11 customers. By working with some of our customers we have been able to deliver services that provide greater certainty on how to approach complex transactions. This builds in consistency and provides customers with a simpler experience that enhances efficiency. It further demonstrates our ongoing commitment of listening to customers to deliver the improvements and innovation they want.
Pre-submission Enquiry Service
The Pre-submission Enquiry Service provides those managing complex commercial projects with technical and procedural guidance, prior to an application being submitted. By providing customers with direct access to a team of expert caseworkers we can address potential issues before applications are submitted. This should avoid unnecessary requests
