Following a recent decision by Council on 31 August, residents now have the option of choosing either a digital or paper visitor parking permit.
The two options for a visitor permit will be:
- Digital visitor permit - $120
- Physical visitor permit - $130 (includes $10 admin fee)
Existing visitor permit holders - here's what you need to know
October permit renewals - Malvern, Armadale, Toorak
- Residents have been sent a renewal letter and frequently asked questions booklet outlining the renewal process.
- Residents can choose between a digital visitor permit or physical visitor permit.
- Applications can be submitted online via our website
August permit renewals - Malvern, Glen Iris, Kooyong, Malvern East
- Residents that have not yet renewed their visitor permits can now apply online for either a digital or physical visitor permit.
Existing digital visitor permit holders
Residents who already have a digital visitor permit and wish to change to a physical visitor permit can now do so online.
- Residents will need to cancel their existing digital permit and receive a pro-rata refund.
- They can then apply for a new 12- month physical visitor permit at a cost of $130 ($120 + $10 admin fee).
- Further instructions are available on our website
Digital visitor permit improvements
Digital permits remain Council's preferred option due to the operational and customer benefits they provide.
In response to customer feedback, Council has been working to introduce additional system features:
- Co-holder function - now available: Permit holders can share their digital visitor permit with up to 10 trusted users (co-holders). These may include other household residents or trusted visitors such as family members, cleaners, gardeners or babysitters. The co-holder must register for an account, and the permit holder can contact Council to activate the co-holder. A co-holder is then able to update the vehicle registration themselves for the digital visitor permit.
- Multiple vehicle registrations - coming soon: Ability to save multiple vehicle registrations for regular visitors.
- Google and Apple account sign-in - coming soon: Residents will be able to sign in using an existing Google or Apple account, reducing the need to create and remember an additional username and password.
- Updated website and mobile appearance - coming soon: improvements to the online permit experience and interface.
Next steps
- Council will continue to monitor the implementation of digital permits over the next six months and use that information to inform future decisions.
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