Queensland Rail rejects false claims by union officials, making it clear station staff jobs are secure, and reassuring Queenslanders a world-class rail service for customers remains a priority.
A revised station customer service model has been developed, in consultation with employees and unions, including the Rail Tram and Bus Union (RTBU), which will see station staff rostered where and when our customers need them most.
The change is based on facts and patronage statistics, which show that some stations require more staff at certain times while others are not as busy.
Queensland Rail will also deliver a major safety boost by increasing the strength of the Authorised Officer unit by 35 - doubling the ranks, and will continue to work in close partnership with the more than 90-strong Queensland Police Service Railway Squad officers ensuring safety and security remains a priority.
The model follows extensive consultation with employees and unions, including the RTBU, since 2024.
The unions ultimately agreed to the changes and withdrew their case with the Fair Work Commission in February 2026.
Executive General Manager of South East Queensland Operations Rob Hill said Queensland Rail is committed to delivering safe, reliable, and inclusive transport for all customers.
"We want to reassure our employees, and the community, that front line jobs are secure," Mr Hill said.
"Queensland Rail is simply putting staff where and when they are needed to service the needs of our customers.
"Every train service will continue to meet the accessibility needs of customers - either a station staff member or onboard staff member will continue to provide assistance with boarding requirements.
"We will also continue to support our employees through the changes."
Mr Hill said all Queensland Rail platforms and trains are equipped with emergency help phones, which connect customers to trained operators who can view live CCTV and contact onboard staff, if required.
"We also have 24-hour security monitoring of the train network through more than 12,000 CCTV cameras, Mobile Security Dog teams, Translink Senior Network Officers, and private security officers who conduct targeted patrols of our network."
BACKGROUND
With significant population growth, the upcoming Brisbane 2032 Olympic and Paralympic Games, and more than $20 billion in new rail infrastructure - including Cross River Rail, the European Train Control System, Logan and Gold Coast Faster Rail, Beerburrum to Nambour duplication, The Wave, new trains and upgraded and new stations - the Queensland Rail network is undergoing a once-in-a-generation transformation.
Queensland Rail is planning for this transformation by ensuring it provides services to meet the needs and expectations of customers. This includes reviewing how stations are staffed across the South East Queensland (SEQ) network to better support our growing population and evolving travel patterns, with all jobs remaining secure.
