The RBNZ Cash Use in New Zealand survey is open until 10 October 2025 and is being undertaken by an independent research company, Rangahau Aotearoa Research New Zealand, through a postal survey.
Director of Money and Cash, Ian Woolford says that cash is important to New Zealanders.
"As the steward of money and cash for New Zealand, we need to ensure that New Zealanders can access, use, and bank cash. This survey enables the RBNZ to effectively monitor the cash system," Mr Woolford says.
The survey asks:
- how people prefer to pay for things
- how often people use cash and why
- how often they withdraw cash
- how easy or difficult it is to withdraw or deposit cash, and
- if they keep or store cash and why.
Things are changing in the cash system, so we are also asking new questions this year, such as whether people may be experiencing any challenges in using cash.
The survey is based on a representative sample of New Zealanders randomly selected from the Electoral Rolls. People will be able to voluntarily respond by post (postage-paid return envelope) or online.
If people receive a letter to voluntarily participate in this survey, they can check it is legitimate by visiting our website, emailing us [email protected]
