Wagga Wagga City Council has launched an update that simplifies the process for residents who want to make requests and report issues to Council.
Request it. Report it., located on Council's website, is a simplified version of our previous online request system, making it quicker and easier for residents to request maintenance or report issues.
The types of items that can be requested and reported are those related to roads, animals, bin replacements, graffiti and vandalism, environmental concerns, footpaths, trees, car parking, and parks and playgrounds.
Council's Chief Operating Officer Scott Gray says Request it. Report it. is an update to the way residents can let Council know about incidents across the local government area.
"We have always encouraged residents to report incidents and maintenance to Council, and the Request it. Report it. feature makes the process much easier," Mr Gray said.
"Our team have worked hard on the feature to ensure it is simple to use and easier than ever, allowing anyone in the community that has access to a smart phone or computer to make submissions.
"Smart phone users can make submissions when they're out in public. For example, if you're at a playground with the kids and see something that requires maintenance you can report it on the spot."
To use Request it. Report it. follow these steps:
- Visit Council's website wagga.nsw.gov.au and click the Request it. Report it. button (in teal, below the header image) or go to the URLs wagga.nsw.gov.au/request-it or wagga.nsw.gov.au/report-it
- Select the category your submission relates to from the drop-down list, then select the subcategory
- Indicate the location of the request by typing in the address or placing a pin on the map
- Attach a photo of the damage or incident if you have one
- Add a description detailing the request
- Enter your details (name, contact number, email, preferred contact method)
- Check the box next to "I'm not a robot", then click Submit.
After you have made the submission, you will be sent an automatic reply email to say your request was received, followed by another email with your Request ID. Record this ID if you wish to follow up the request at a later date.
The request will be logged with the relevant Council department for actioning. A reminder that not all jobs can be attended to immediately; it depends on priority and availability of staff and resources.
Request it. Report it. is monitored between 9am - 5pm, Monday to Friday. If your request is urgent, please call the 24-hour call centre on 1300 292 442.
